To place your order by phone call us at:
- North America (toll free): 1 866-237-9608
- International calls: 1 705-445-3505
To reach Customer Service directly about your existing order or with general questions:
- Call: 1 705-445-3505
- Email: service@mendmeshop.com
Return Policy
All MendMeShop products come with a 60 Day Money Back Guarantee from date of purchase. If you are not satisfied with your purchase, simply return the item in good condition within 60 days. Please include the original receipt for a full refund (less shipping). For overseas orders, this guarantee is extended to 75 days as shipping time can be longer. All MendMeShop products come with a full 1 year warranty which can be upgraded to 5 years!
- Please call us before returning your MendMeShop products. We like to know your product(s) are coming back.
North America (toll free): 1 866 237-9608
International calls: 1 705 444-5659 - Mail* it back to us at:
MendMeShop
* If sending from the USA use the United States Postal Service
637 Hurontario Street
Collingwood, Ontario, Canada
L9Y 2N6
DO NOT SEND BY UPS OR FED EX - it takes longer to clear through the border if out of country, and a customs tax will be added that you will be responsible for paying. - You may wish to insure your shipment when mailing it. (We do!)
- On the shipping label, please mark clearly Return For Refund.
- Please include your name and original shipping address inside the box (sending your receipt is helpful).
- We will refund the purchase amount of the product when we receive the complete unit back - no questions asked and no restocking fees.
- We will also refund the purchase amount of all UNOPENED ultrasound gels as well.
- We are not responsible for covering the cost of return shipping.
To return for repair or replacement, under the 1 year (optional 5 year) warranty.
- Mail* it back to us at:
MendMeShop
637 Hurontario Street
Collingwood, Ontario, Canada
L9Y 2N6
* If sending from the USA use the United States Postal Service
DO NOT SEND BY UPS OR FED EX - it takes longer to clear through the border if out of country, and a customs tax will be added that you will be responsible for paying. - Please mark the box clearly as Return For Repair
- Please include the name and original shipping address inside the box and your telephone number.
- Question regarding your warranty please call customer service at 1-866-237-9608.



























